Shipping Policy
Mynd Naturopathy is currently only shipping within Aotearoa (New Zealand) & Australia.
We aim to process your order as soon as possible within standard working hours. Once your order has been dispatched, you will receive an email or message confirmation which includes tracking details.
Our estimated delivery time within Aotearoa is two to five working days following dispatch.
During sale or holiday periods, processing of orders may be subject to delay. Please allow a minimum of two working days for your order to be dispatched.
Please note that unexpected courier delays may occur, particularly at peak times, which are out of our control or responsibility. We always endeavour to have your items with you as soon as we possibly can!
Our shipping rates vary, depending on your location. We hope to standardise these rates in the future.
Please take care to fill in your shipping address correctly when ordering. Mynd Naturopathy cannot accept responsibility for missing parcels due to an address being entered incorrectly. We recommend that you provide a secure daytime delivery address, such as your workplace.
Let us know if your order does not arrive within the expected delivery timeframe so that we can lodge a query with the relevant shipping provider.
If you believe your goods have been damaged in transit, please let us know as soon as possible and we will contact our shipping provider to rectify the issue.
If you have any questions regarding your items, shipping, or delivery timeframes, please email us at hello@myndnaturopathy.co.nz
Returns Policy
We hope that you love your product choices from our carefully curated selection.
However, if you do change your mind, we are happy to provide you with a credit or an exchange (subject to availability) for full priced items provided that the following conditions are met:
1. The goods are in saleable condition, in their original packaging with all tags still intact.
2. The goods have not been damaged, opened or used.
3. The goods are returned within 14 days of delivery.
4. The original invoice is provided as proof of purchase.
Return shipping costs are at your expense and you must use a prepaid and traceable method of shipping to ensure safe and documented delivery of the goods. Mynd Naturopathy takes no responsibility for goods that have been lost or damaged while in transit back to us.
Please contact us directly for return address at hello@myndnaturopathy.co.nz
If the goods are faulty, Mynd Naturopathy will provide you with a full refund or replacement upon return of the goods. Mynd Naturopathy will reimburse the shipping charges for the return of goods in this instance.
While we take great care to accurately pack your order, if you find the goods are different to those you have ordered, please contact us as soon as possible and we will rectify the issue either by exchanging the item for the correct one (subject to availability) or providing you with a full refund.
Sale items are final sale and cannot be returned for a credit or exchange unless deemed faulty.
Returns will be processed within 5-7 days of arriving back to us. Please specify if you would like to exchange the goods or receive a credit. Credits will be issued in the form of a gift card that will remain valid for 12 months.